Frequently Asked Questions
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Frequently Asked Questions
Mount North is a convenient way to get the most out of your therapy. Whether at home or on the go, access to your therapist is possible on your electronic device. We have the best therapists, whose real-life experience keeps them down-to-earth and allows them to truly connect with you.
Mount North provides therapy without limits. Telehealth (online video and in some cases, telephone sessions) is currently available across Pennsylvania. In-person sessions are available in Johnstown, Pennsylvania and Grampian, Pennsylvania.
Mount North treats people of all ages. If you are age 14 or older, Pennsylvania gives you control over your mental health treatment. Though, parents usually need to help with the billing.
As often as you and your therapist agree is necessary and warranted.
No. You and your therapist will determine whether therapy is a good fit for you or whether other services may be most beneficial.
Absolutely. Our goal is to find the best fit for you and/or your family. Feel free to call our office at (833) 668-6861 if this is the case.
No. Some insurances are accepted, but credit/debit, HSA and FSA payments are accepted as well. We also offer an affordable sliding scale option.
We will never sell your information to any third party. We will not distribute your information with anyone unless you submit in writing a waiver that allows your therapist to communicate with a medical professional, school, or place of employment. We take your privacy very seriously. The only time that we would be forced to break confidentiality is if you are in serious, imminent danger of hurting yourself or someone else, there is suspicion of a child being hurt, or if we receive a court ordered subpoena. Even in these cases, we do everything we can to prevent and/or limit what we share.
Mount North strives to keep services accessible and affordable, for everyone. Session rates range from $150 to $0, based on a sliding-scale depending on income. Most people qualify for the $60 per session rate and you can use your HSA/FSA or credit card to pay. Mount North may be able to accept your insurance.
Absolutely. Mount North strives to help everyone become their best selves, this may mean that having important people in your life included in sessions.
Once you contact Mount North, they will send you the required paperwork to get started. Once you complete that paperwork, it will be reviewed and the therapist that best meets your needs will contact you to schedule an appointment. Most people get started in as little as a week.
Mount North has multiple ways of being contacted. You can use the “Contact Us” form on here or schedule a 10-minute consultation through “Get Started Now” buttons. You can e-mail info@mount-north.com or call/text 1-833-668-6861. Once you are assigned a therapist, you will have access to HIPAA secure messaging through your patient portal.
Yes. Mount North accepts some insurance plans. However, it is not always best to use your insurance to pay for therapy.
Coverage and benefits for traditional therapy and counseling services change from one health insurance company to another and from plan to plan, but generally the following rules apply:
- With many health insurance plans, coverage can be partial or very limited.
- Even if your plan covers all your costs, the co-pay that you would be required to contribute may be higher than the entire cost of Mount North.
- In many cases, before you can get reimbursed by your insurance company, your therapist would have to diagnose you with a mental disorder or issue. This diagnosis would be sent to the insurance company and recorded in your medical file. In many cases the therapist would also have to provide additional clinical information to the insurance company, such as treatment plans, summaries or copies of the entire record.
- They may require that your therapist shares information about your treatment with a third party, such as your PCP.
If you consider using your health insurance, please check your coverage carefully by asking the following questions:
- Do I have mental health insurance benefits?
- What is my deductible and has it been met?
- How many sessions per year does my health insurance cover?
- What is the coverage amount per therapy session?
- Is approval required from my primary care physician?
- Am I okay with my insurance company receiving information about my therapy?
Please note that Mount North offers very affordable pricing and a sliding scale, which are typically comparable with the co-pays of most insurance plans.
Coverage and benefits for traditional therapy and counseling services change from one health insurance company to another and from plan to plan, but generally the following rules apply:
- With many health insurance plans, coverage can be partial or very limited.
- Even if your plan covers all your costs, the co-pay that you would be required to contribute may be higher than the entire cost of Mount North.
- In many cases, before you can get reimbursed by your insurance company, your therapist would have to diagnose you with a mental disorder or issue. This diagnosis would be sent to the insurance company and recorded in your medical file. In some cases the therapist would also have to provide additional clinical information to the insurance company, such as treatment plans, summaries or copies of the entire record.
If you consider using your health insurance, please check your coverage carefully by asking the following questions:
- Do I have mental health insurance benefits?
- What is my deductible and has it been met?
- How many sessions per year does my health insurance cover?
- What is the coverage amount per therapy session?
- Is approval required from my primary care physician?
- Am I okay with my insurance company receiving information about my therapy?
Because of the limits of insurance, Mount North offers very affordable pricing options which are typically comparable with the co-pays of most insurance plans.
Either! Mount North offers neurofeedback using NeurOptimal Dynamical Neurofeedback in-person at the Grampian and Johnstown, Pennsylvania offices and via rental where you can train in the comfort of your own home.
Yes, NeurOptimal is FDA approved as a wellness device.
We are often asked: “Who can benefit from using NeurOptimal®?” Our answer: “Anyone with a Brain.”
This is because there are no criteria to determine whether you can use NeurOptimal® or not. It is used on toddlers to our oldest citizens, by the sick and the well, by those not functioning at their best to those who excel at what they do.
There are no circumstances that preclude its use, and there is nothing to ever change when you do use it. There is no expertise required — just hit Go and you’re off.
Every time you use NeurOptimal® your brain receives information about what it has just done, micro-second by microsecond. It works with you wherever you are in that instant. So there is never any evaluation to do ahead of time, no decisions to make and no settings to change. You don’t have to worry about doing anything wrong, and neither can you over train. If your brain gets tired it just ignores the information, just as you might ignore a television that is on in the background. Safe, and effective.
Anybody. Anywhere. Anytime.
NeurOptimal® offers information to the brain about what it has just done, which the brain can then use to organize itself. But how does it do that?
During a NeurOptimal® session you will wear ear clips and two small sensors on the sides of your head. These pick up the delicate electrical activity of your brain. You relax and close your eyes and listen to music or watch a movie. NeurOptimal® processes your brain signals very rapidly and when it detects them moving into an “instability”, the music or movie pauses very briefly. That’s it. That’s all that happens. This is the “feedback”.
Consciously of course, this has no meaning for us — in fact we may not even notice them. But unconsciously our brain understands the mathematics behind the timing of the pauses, which act a bit like a “rumble strip”. The brain adjusts its activity without any effort from you (you can be completely zoned out if you want), to stay “within” the rumble strip. The brain does this on its own — NeurOptimal® doesn’t tell it to. Imagine you are walking along a path on a cliff side, in the dark. You’d probably be floundering. But then a flashlight is shone showing the cliff edge. The flashlight doesn’t tell you what to do, but now you can use the extra information you have (the location of the cliff edge) to walk more certainly along your path. The brain learns from the information it is given until over time and without your conscious awareness or effort, it learns to organize itself more efficiently. And this manifests in your life by blocks dropping away and life just seems easier.
NeurOptimal® is simple. But its simplicity belies its power. It’s powerful because it communicates directly with your brain, and there is nothing to interfere with that. There is no outside person having to evaluate or diagnose you, and no outside person deciding what training you need. It’s your brain effectively communicating with itself and making its own changes. Period.
Think about that!
Your brain really does know best.
We call NeurOptimal® “neurofeedback”, yet we are careful to distinguish NeurOptimal® from regular neurofeedback. Why is this?
We call NeurOptimal® a form of neurofeedback for two reasons. The first is that during a session information about your brain is collected (that’s the neuro- part) and then is fed back to your brain by brief pauses in sound. That’s the feedback part. Hence the logical name, neurofeeedback.
The second reason is that the co-developers of NeurOptimal® were active contributors within the field of neurofeedback for many years and NeurOptimal® was an evolution of that work. In fact Dr. Valdeane Brown openly shared his thinking for nigh on a decade with his colleagues. His ideas were so revolutionary however, that there was difficulty accepting them within the field. Slowly the Drs. Brown withdrew, devoting their energies to developing a system that could accurately incorporate their thinking. We now know that system as NeurOptimal®.
What was so radically different in the thinking of the Drs. Brown? It was their idea of viewing the brain as an intelligent, self-organizing dynamical system which can actively utilize information to its own benefit. Viewed from this perspective, the most important element in helping the brain to self-organize is simply the provision of accurate information (that is, feedback). In contrast, our esteemed colleagues viewed the brain as a collection of individual parts that required re-directing in some way. Their approaches relied on extensive evaluation and diagnosis (this condition has too much of this and too little of this) followed by decisions taken by the practitioner as to what the brain needed more of and less of. This would result in training of different states of consciousness, some activating the brain and some quieting it. In short, the brain was told what to do to improve itself. The person doing the training was very much an active participant in getting the brain to behave better, often working very hard to gain points and achieve a variety of goals presented by the software, in order to make the brain change. Sensors would sometimes be moved during sessions too, so each part of the brain could be worked with separately. A crucial role of the practitioner was constantly watching for side effects as a consequence of these training of states, both during the sessions and between sessions. Prior to every session time would be spent assessing how the client had fared since the last session and the protocol for that day adapted to correct for noted imbalances in how the client was feeling. In fact, this is the way most neurofeedback systems function to this day.
This brings us to the last part of our question — why are we so careful to distinguish Neuroptimal® from other neurofeedback systems? All Neuroptimal® does is present information to the brain in a way that can be understood by a dynamical system, and the brain does the rest. No evaluation, no diagnosis, no telling the brain what to do, no goals, no training of states (so no side effects) and no conscious participation by the client. Effortless.
Now THAT is elegance! Simple. Not simplistic.
Doing NeurOptimal® sessions is a bit like learning to read — minus the hard work!
Once you know how to read, you can’t not know. So yes, it lasts. But if you don’t read for a very long time, you might get a little rusty. Then once you jump back in, you quickly catch up and you’re off!
NeurOptimal® is very like that. Once you have done say 20 sessions, we like to say “you have it in your back pocket”. But if you get thrown off by something happening in your life, a session or two or three can get you right back. You can also stop training any time you want, and pick back up again later. It’s really up to you.
Alternatively, many frequently consider it part of their self-care, much like exercise. We are living tissue after all, and daily life stressors and pollution all take their toll. You might want to run yourself weekly or monthly to stay tuned — it’s really up to you. It’s your brain doing the training after all. It will let you know when it wants a session!
Many have found ways to easily keep it in their lives. We will often run a session while we are working. As long as we are not moving wildly (such as running on a treadmill) it’s fine because NeurOptimal® automatically ignores the noisy signal that prevents other systems from working. And our children will often do a session while doing their homework or playing a quiet game.
So yes, the benefits of NeurOptimal® do remains with you, and when life throws you an unexpected curve a few sessions can quickly help you find your way home.
There are many reasons why NeurOptimal® is so safe.
When you are listening to NeurOptimal® you will hear brief micro-pauses in the sound. Once you settle in to a session, you might hardly even notice them. If listening to pauses in music were risky, our founder Dr. Val Brown jokes that you would have to hold the record companies liable for damages from old scratchy records! Certainly playing records in their hey-day did not seem to adversely affect millions of music lovers.
There is another reason though, that NeurOptimal® is so safe. Unlike other systems, NeurOptimal® does not train states of consciousness. Indeed, it does not do anything to influence any outcome. Instead it is up to your brain to use the mathematical information it receives, or not — as it will. For this reason NeurOptimal® is an extraordinarily safe tool for self-optimization. In fact, history of its use world-wide as revealed in two extensive surveys of our users indicate that we have now well over three million hours of safe usage under all our belts. And that number is growing exponentially.
Consider joining us. NeurOptimal® can help unleash your personal, social, spiritual, physical performance or academic potential. There’s little to lose and possibly much to gain!
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No expertise required.
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No diagnosis.
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No check of signal integrity needed because NO recognizes and automatically removes unwanted signal.
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Training, not treatment; no protocols.
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No monitoring needed. AutoNavigation takes care of everything.
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Does not tell the brain what to do.
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Offers feedback on 20 different “targets” at once.
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No states are trained.
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Expertise needed throughout process.
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Diagnosis required.
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Careful hookup needed to minimize impedance, often involving scrubbing site. May use impedance meter to confirm signal integrity.
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Use of treatment protocols.
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Careful monitoring of session while it is occurring; parameters may need to be changed.
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Use of augment frequencies and suppress frequencies, instructing the brain what to do.
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Work with limited frequency bands.
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Training is state based.
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Expertise, if you can find it, can be expensive.
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You shouldn’t need something to be wrong with you to train your brain.
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You do not need to be an expert to get expert training.
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Your diagnoses may require contradictory protocols; your practitioner must get choice right.
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Effortless sessions.
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If practitioner makes wrong decision, effects can be very unpleasant.
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Limited frequency bands can produce side effects. Training with limited bands = limited training NO’s 20 targets naturally balance each other. Positive effects seen in many areas of life.
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Excess training in any state can lead to unwanted side effects.
Mount North does not prescribe medication, but we do partner with prescribers to provide you with holistic support.
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